Terms and Conditions of Service

It is important that you read the following terms and conditions of our service.  You will be asked to agree to these terms and conditions when confirming your booking.

The Terms and Conditions can be found here: https://www.netpsychology.com.au/terms-and-conditions

 

Our Privacy Policy can be found here: https://www.netpsychology.com.au/privacy-policy

 

Your Personal Information

To be able to deliver psychology sessions to you, Net Psychology needs to collect and record personal information that is relevant to your situation, such as your name, contact information, relevant medical history and other relevant information. 

The collection of this information is a necessary part of providing psychological assessment and treatment.

Personal information provided by you during the booking process and in the course of online sessions is treated with the utmost respect and is managed in accordance with Net Psychology’s privacy policy.

If you do not wish for your personal information to be collected and stored in accordance with the privacy policy Net Psychology may not be in a position to provide a psychological service to you. If you are concerned about providing information or the terms of the privacy policy please contact us.

 

Services we do not Facilitate:

Net Psychology does not provide Return to Work /medico/ legal/ compensation reports or services. 

 

Please note that we do not accept DVA, EAP, Workers or Compensation claims. If you wish to claim privately you will need to facilitate this yourself through your private health fund.

 

Medicare

Whilst Net Psychology may be able to process your Medicare rebate for you, it is your responsibility to follow up all Medicare related issues. Please note Medicare does not cover cancellation/ non-attendance fees.

 

Safely Storing your Card

Net Psychology may ask if you would like us to safely store your credit card details for automatic payment of your sessions via our client management platform. Please let us know if this is something you agree to.

NDIS

Net Psychology may be in a position to offer self managed and plan managed NDIS clients a service. Please call Net Psychology on 0434 909 974 for a confidential discussion.  All approved NDIS clients must have an arrangement with Net Psychology regarding payment. Payment of NDIS services can be made after the psychology consultation as per NDIS policy.

 

Cancellation / No-Show Policy

At Net Psychology we know that unforeseen events can happen and that you have to cancel your booking. That’s why you can reschedule your paid appointment if you cancel your booking more than 72 hours in advance. You will not be entitled to reschedule if you cancel less than 72 hours before your booking or do not attend. Please be aware Net Psychology has a strict Cancellation / No-Show Policy that is enforced. If we have tried to contact you without success and you arrive later than 15 mins to your appointment, your appointment will be deemed a ‘no-show.’  If you need to cancel your booking please email info@netpsychology.com.au or call 0434 909 974. 

 

It is a client’s responsibility to ensure they are providing Net Psychology with the correct information when making a booking and in sessions.

 

 

Payment/ Fees

Please see our current rates below:

Clinic Director & Principal Psychologist

Jen Riches

$330 individual / $500 for Couples per 50 minute session.

 

Payment in full is required three business days prior to your appointment. After making a booking you will receive an email with payment options. Net Psychology accepts credit / debit and direct deposit.

If payment is not received three business days prior to your appointment your booking will be cancelled and offered to a waiting client. 

Refunds

Please note that all payments are final and no refunds are provided. This applies to late cancellations and no-show appointments. 

 

Unpaid invoices

All unpaid invoices of 30 days or more will attract a late fee of 50% of the cost owing.

This will be added to the payment for every month the invoice is not paid.

For example, the invoice is $100. Not paid after one month= $150. Not paid after two months= $200.

Additionally, debt collection services will be employed after four months of non-payment.

 

Important for clients under 18 years of age

If you are under 18 years of age you will be required to provide the name and contact number of a parent or guardian to provide consent for the service. If there are any safety issues, a parent or guardian may need to be contacted.

 

Pre-booking Six Appointments 

It is recommended all new clients pre-book six appointments (usually two weeks apart) at the time of booking their first appointment (whether online or over the phone). You are able to cancel a booking (in line with Net Psychology's cancellation policy). Please talk with your clinician about how many sessions you may need in total.

 

Booking in:

When booking a session you will be asked to agree to Net Psychology's terms and conditions of service.  It is important that you read and agree with the terms and conditions before proceeding to make a booking. 

If you are unsure whether Net Psychology is the right service for you please contact us on 0434 909 974 for a confidential discussion. We provide services advertised on the Net Psychology home page. If you have a specific issue/ mental health concern not mentioned on the home page please call Net Psychology to discuss before booking. Please note that it is your responsibility to determine if Net Psychology is the correct service for you. Refunds will not be provided for inappropriate bookings. 

First Session

Your first session is an opportunity for you to talk about what brings you to therapy. Our clinicians will ask you some questions to get to know you, your circumstances and other relevant factors. Our clinicians understand the first session can be an anxious time for some clients. Towards the end of the session, they will talk with you about what they think is going on and how they can help you in your upcoming sessions. 

 

 It is your responsibility to accurately complete the New Client Information Form, Net Psychology's Confidential Crisis Plan and associated forms prior to your first session. These forms will be emailed to you. If you do not receive them, please contact us. If you have a complex mental health disorder, have recently been in hospital or have other special needs you may be required to also see a psychiatrist/ other specialist whilst seeing your clinician.

 

Address:

Please attend GO 2, 29 Daly Street, Darwin City for your face-to-face appointment. Please ring the bell outside and wait for Brooklyn to let you in. Take a seat and wait for your clinician to greet you. 

Online Psychology Sessions

Net Psychology also offers an online psychology service. The clinic uses telehealth via Power Diary. You will receive all the information you need to attend your video session. You may also choose to use another video platform if you choose.

 

File Closure

Please note that if you don't make any further appointments with Net Psychology after one month of your last appointment your file with Net Psychology may be closed. When a file is closed and then reopened, the current service price is applicable. If you are seeing Jen under a MHCP this means your GP will be notified of the closure and you will need to see him/her in relation to further psychological support. Therapy at Net Psychology usually requires a commitment to regular appointments when booking your first appointment. Therapy generally requires regular engagement and commitment. If you are not ready to make therapy a priority at this time that is okay. Now may not be the time for you. However, someone else may be ready now and waiting - that is why Net Psychology will close a file if a client becomes inactive after one month. 

Your file may be closed, and another service suggested, if our clinicians feel that Net Psychology is not the right service for you or if you have concerns regarding the service and or the terms and conditions.

 

Newsletter/ This Way Up/ Novo Psych/ Updates

Net Psychology may email you a newsletter, a free course called This Way Up or a screening assessment from Novo Psych as part of the service. We may contact you regarding our services. We may also send you email/ text updates. If you do not wish to receive this information, please let us know.

 

Your Rights

Net Psychology’s principal psychologist, Jen Riches, is a member of the Australian Psychological Society and is committed to providing the very best service.

The Australian Psychological Society has published a Charter that explains your rights as a client of a psychologist.

You can read the charter here: https://www.psychology.org.au/getmedia/5fb479bb-4ab8-49f3-a9eb-1a76a3779ef4/APS-Charter-for-clients.pdf

 

Vaccination/ Telehealth Appointments

Clients and anyone they bring along to an appointment must be double vaccinated and be able to produce evidence of this if attending a face-to-face appointment. If not, psychology sessions will be via telehealth.

 

Net Psychology has the right to change your face-to-face appointment to a telehealth appointment at anytime, without a refund. As a client, you can also change your face-to-face appointment to telehealth at anytime. This is due to the need for continuity of the service during the COVID pandemic.

 

Questions

If you have any questions or concerns about these terms and conditions please contact us at info@netpsychology.com.au or on 0434 909 974. For further information about Net Psychology please see: www.netpsychology.com.au.

 

Please note Net Psychology has zero tolerance for abuse or harassment towards staff. Any form of aggressive or inappropriate behaviour towards staff will result in cancellation of services effective immediately without refund.

Updated: 05.07.22