Terms and Conditions of Service

It is important that you read the following terms and conditions of service.  You will be asked to agree to these terms and conditions when confirming your booking.

Your Personal Information

To be able to deliver psychology sessions to you, Net Psychology needs to collect and record personal information that is relevant to your situation, such as your name, contact information, relevant medical history and other relevant information.

The collection of this information is a necessary part of providing psychological assessment and treatment.
Personal information provided by you during the booking process and in the course of online sessions is treated with the utmost respect and is managed in accordance with Net Psychology’s privacy policy.

If you do not wish for your personal information to be collected and stored in accordance with the privacy policy Net Psychology may not be in a position to provide a psychological service to you. If you are concerned about providing information or the terms of the privacy policy please contact us.


Fees are $180 for a 1-hour online or face to face consultation for all session times.  You can either pay at the time of booking or pay later. Payment must be made at least 3 days before your appointment unless otherwise agreed. If payment is not received three days prior to your appointment your booking may be cancelled and offered to another client.
Clients who have a valid Mental Health Care Plan from their GP or specialist may be eligible for a Medicare Rebate (currently $87.45). Please contact Net Psychology if you wish to discuss your eligibility.

Cancellation Policy

At Net Psychology we know that unforeseen events can happen and that you have to cancel your booking. That’s why you will receive a full refund if you cancel your booking more than 48 hours in advance. Please remember that you will not be entitled to a refund if you cancel less than 48 hours before your booking.
If you need to cancel your booking please email info@netpsychology.com.au or send an SMS to 0434 909 974.


Payment in full is required three days prior to your appointment. After making a booking you will receive an email with payment options. Net Psychology accepts credit / debit and direct deposit.
If payment is not received three days prior to your appointment your booking may be cancelled.


Whilst Net Psychology may be able to process your Medicare rebate for you, it is your responsibility to follow up all Medicare related issues.

Important for clients under 18 years of age

If you are under 18 years of age you will be required to provide the name and contact number of a parent or guardian to provide consent for the service. If there are any safety issues, a parent or guardian may need to be contacted.

First Session

Your first session with Jen is an opportunity to see if Net Psychology is the right service for you. It is your responsibility to complete the Client Intake form before your first session. This form will be emailed to you. If you do not receive it, please contact us. If you have a complex mental health disorder, have recently been in hospital or have other special needs you may be required to also see a psychiatrist whilst seeing Jen.

Your Rights

Net Psychology’s principal psychologist, Jen Riches, is a member of the Australian Psychological Society and is committed to providing the very best service.
The Australian Psychological Society has published a Charter that explains your rights as a client of a psychologist.
You can read the charter here: https://www.psychology.org.au/getmedia/5fb479bb-4ab8-49f3-a9eb-1a76a3779ef4/APS-Charter-for-clients.pdf


If you have any questions or concerns about these terms and conditions please contact us at info@netpsychology.com.au or on 0434 909 974. For further information about Jen and Net Psychology please see: www.netpsychology.com.au.

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