Terms and Conditions of Service

It is important that you read the following terms and conditions of service.  You will be asked to agree to these terms and conditions when confirming your booking.

Your Personal Information

To be able to deliver psychology sessions to you, Net Psychology needs to collect and record personal information that is relevant to your situation, such as your name, contact information, relevant medical history and other relevant information.

The collection of this information is a necessary part of providing psychological assessment and treatment.
Personal information provided by you during the booking process and in the course of online sessions is treated with the utmost respect and is managed in accordance with Net Psychology’s privacy policy.

If you do not wish for your personal information to be collected and stored in accordance with the privacy policy Net Psychology may not be in a position to provide a psychological service to you. If you are concerned about providing information or the terms of the privacy policy please contact us.


Fees are $240 per 50 minute (individual) session for new clients. You can either pay at the time of booking or pay later. Payment must be made at least three days before your appointment unless otherwise agreed. If payment is not received three days prior to your appointment your booking may be cancelled and offered to another client.
Clients who have a valid Mental Health Care Plan from their GP or specialist may be eligible for a Medicare Rebate (currently $87.45). Please contact Net Psychology if you wish to discuss your eligibility.

DBT Skills Groups are $2500 (early bird rate is $2000 until 20 June 2021) for a structured 12 week program beginning 31 July 2021. Eight places are available. No Medicare rebate. Payment to be made in full prior to the Skills Group commences. Payment confirms your place. If you withdraw from the program, no refunds are available. 

Cancellation / No-Show Policy

At Net Psychology we know that unforeseen events can happen and that you have to cancel your booking. That’s why you will receive a full refund if you cancel your booking more than 48 hours in advance. Please remember that you will not be entitled to a refund if you cancel less than 48 hours before your booking or do not attend. Please be aware Net Psychology has a strict Cancellation / No-Show Policy that is enforced. If you need to cancel your booking please email info@netpsychology.com.au or send an SMS to 0434 909 974. If you are sick and unable to attend you will be offered a telehealth appointment. If you choose not to take this or utilise a phone appointment you will forfeit your payment for the session.

If you are a current client and have not made another appointment after one month, your file will be closed with Net Psychology. 


Payment in full is required three days prior to your appointment. After making a booking you will receive an email with payment options. Net Psychology accepts credit / debit and direct deposit.
If payment is not received three days prior to your appointment your booking will be cancelled and offered to a waiting client. 


Whilst Net Psychology may be able to process your Medicare rebate for you, it is your responsibility to follow up all Medicare related issues. Please note Medicare does not cover cancellation/ non-attendance fees. 

Important for clients under 18 years of age

If you are under 18 years of age you will be required to provide the name and contact number of a parent or guardian to provide consent for the service. If there are any safety issues, a parent or guardian may need to be contacted.

First Session

Your first session with Jen is an opportunity to see if Net Psychology is the right service for you. It is your responsibility to complete the Client Intake form before your first session. This form will be emailed to you. If you do not receive it, please contact us. If you have a complex mental health disorder, have recently been in hospital or have other special needs you may be required to also see a psychiatrist whilst seeing Jen.

File Closure

You are welcome to make ongoing appointments with Jen, online or over the phone. It is up to you to make your next appointment if you would like one. Please note that if you don't make any further appointments with Net Psychology after one month of your last appointment your file with Net Psychology will be closed automatically. If you are seeing Jen under a MHCP this means your GP will be notified of the closure and you will need to see him/her in relation to further psychological support. Therapy generally involves multiple, ongoing appointments. It requires engagement and commitment in order to work. If you are not ready to make therapy a priority at this time that is okay. Now may not be the time for you. However, someone else may be ready now and waiting - that is why Net Psychology will close a file if a client becomes inactive after a month. 

Newsletter/ This Way Up/ Novo Psych

Net Psychology may email you a monthly newsletter, a free course called This Way Up or a screening assessment from Novo Psych as part of the service. If you do not wish to receive this information, please let us know. 

Your Rights

Net Psychology’s principal psychologist, Jen Riches, is a member of the Australian Psychological Society and is committed to providing the very best service.
The Australian Psychological Society has published a Charter that explains your rights as a client of a psychologist.
You can read the charter here: https://www.psychology.org.au/getmedia/5fb479bb-4ab8-49f3-a9eb-1a76a3779ef4/APS-Charter-for-clients.pdf


If you have any questions or concerns about these terms and conditions please contact us at info@netpsychology.com.au or on 0434 909 974. For further information about Jen and Net Psychology please see: www.netpsychology.com.au.

*Please note Net Psychology has zero tolerance for abuse and harassment of administrative staff. Any form of aggressive or inappropriate behaviour towards staff will result in cancellation of services effective immediately.